May 2010 Archives
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Earlier this week, Jon Coppelman made a post titled Dueling Disabilities on Lynch Ryan's weblog Workers' Comp Insider. In the article, he discusses the complexities involved in a case where two employees have severe allergic reactions. The accommodation made for one employee, Emily who is highly allergic to paprika, allows her to bring her assistance dog to work. Her dog is trained to sniff out paprika, and although awkard at times, allows her to have a somewhat normal life. The dog is trained to alert her to any impending paprika encounters.
So, what's the rub? Even though Emily's assistance dog was approved by her employer, the City of Indianapolis Department of Code Enforcement, the first day Emily brought her dog to work, it caused an asthmatic reaction in a co-worker who has severe allergies to dogs. So, Emily's boss made an on-the-spot decision to nullify Emily's accommodation. Emily filed suit, citing discrimination and failure to accommodate.
This poses a real problem for management. What's the best solution? In this case, as Mr. Coppelman points out, by creating a safe workplace for one individual, another is put at risk. We have written about allergies and workers' compensation before. See our post titled Smell This. As allergies worsen and more cases like this emerge, I predict allergies is a topic we'll see more often in the wonderful world of workers' compensation.
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In an excellent article called Chronic Pain In-Depth Series written by Peter Rousmaniere, workers' comp expert and columnist for Risk and Insurance, Peter points out that while chronic pain claims account for only 5% of lost-time claims, the costs of those claims equal 30% of all lost-time payments in the first year alone. Pain management is a huge issue in America, impacting all aspects of our healthcare system. Many workers' comp experts have researched and written extensively on the issue, including:
Read Chronic pain management in workers' comp plus an archived article titled Workers' Comp Drugs: Paying Too Much...for the Wrong Medicines by Workerscompinsider.com
Joe Paduda writes on pharmacy issues frequently. His blog post Washington's smart policy on opioids highlights how one state decided to manage the issue of chronic pain management.
We have also addressed issues involving pain management in earlier posts including Oxycontin Reformulation and Compounding Fraud.
If you manage workers' compensation claims, partner with a company like Total Medical Solutions who can provide you with the clinical expertise and oversight needed to ensure your claims are on the right track. A good workers' compensation complex care partner will help you develop a plan for your chronic pain claims and can help you identify claims that should be montiored closely so that they don't spiral out of control.
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A recent post on Safety News Alert titled Video captures moments leading to worker fatality, tells the story of an accident at a Cintas laundry facility in Tulsa, Oklahoma that lead to a worker's death. Part of the accident was captured on video and shows how the worker climbed onto a large conveyor to remove stuck clothing on the way to an industrial dryer. One camera captured Eleazar Torres Gomez as he was pulled into the huge dryer. ABC News included the video in their coverage of workplace safety and OSHA on Nightline, and a link to the video is included in the article.
The video and piece by Nightline also covers what OSHA administrator David Michaels calls an epidimic of programs that discourage workers from reporting injuries.
As a result of the investigation following Gomez' death, OSHA has fined Cintas $2.75 million for violations of safety rules involving the dryers.
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Although we have seen a steady increase in the number of people who telecommute for work over the past three decades, it seems as though the idea still hasn't caught on in Texas. At least not when it comes to workers' compensation claims.
Traveling Saleswoman in Austin Denied Workers' Comp Benefits
According to the article Workers' comp claim denied because of home office, in Austin's American Statesman newspaper, a workers' compensation claim is now headed to the Texas Supreme court to determine whether a traveling saleswoman who had a home-based office is entitled to workers' comp benefits. The accident occurred in 2003 when Liana Leordeanu was driving home after a business appointment when she lost control of her car and slammed into a rock embankment.
What if she hadn't gone to the business appointment?
She suffered massive head trauma, was in a coma for three months, lost an eye and underwent 26 surgeries. The appointment was for business, she was driving a company car toward her company-paid home office. But Texas workers' comp law limitations and arguments made by the insurer in the case, American Protection Insurance, have so far thwarted Ms. Leordeanu's attempt to win workers' compensation benefits.
Watch for Outcome in Texas Supreme Court
This case is sure to gain more national attention and will most likely be surrounded in controversy. So, telecommuters in Texas and all Americans who work from home, this is a case to watch. The Texas court system will hear arguments over what should be covered by workers' comp as it relates to telecommuters and traveling work / sales professionals.
For more on telecommuting, here's an interesting look at what U.S. companies could save if more people worked from home. Telecommuting by the Numbers in Inc. Magazine.
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- Assess claims regularly. Claims often become complex and spiral out of control when certain clues are missed. Monitor your claims and look for things like: how many physicians are involved on the claim? How many prescription medications is the claimant taking? Take a good look at the clues, or set up a red flag system and manage your claims BEFORE they become complex. Or at the very least, assign the appropriate resources before the claim gets out of control.
- Partner with experts. When managing complex claims, it pays to work with specialists. Experts are familiar with what claimants need and can identify and respond to their needs more efficiently. This may require spending a little more money up front, but will pay off in significant savings over the life of the claim.
- Assess the environment. Every so often, depending on the nature of the claim, the physical environment of the claimant should be surveyed. This means a specialist in complex care should visit the claimant in person. Why? As a claimant ages, their needs change. Seeing the claimant in their environment can offer important clues as to what may be needed in a few months, next year, etc. Talk to a complex care expert about your claim to determine the frequency.
- Communicate! This may seem obvious, but so often this is the main reason a claim goes out of control. Proactive communications with the claimant go a long way to keep the claimant happy and can provide you with important information so that further complications can be avoided. Communicating with all parties involved in the claim is also essential. Keep an open dialogue with the treating physician(s), other specialists assigned to the case, the case adjuster, home health nurses, etc.
- Take a holistic approach. Remember to look at the big picture. So often we find here at TMS that claims get out of control simply because no one has bothered to look at the whole picture. Talk to the claimant. Ask questions. See their environment. What adjustments could be made that not only can improve the claimants quality of life right now, but can improve their mobility and enhance their potential to remain active for years to come?









